Terms of service

1. Who we are

Klip is operated by KLIP (“Klip”, “we”), in Morocco. You can reach us at info@klip.ma.

2. What Klip does

Klip connects people who want a haircut, a salon or a spa treatment (“clients”) with barbershops, salons and spas (“shops”). A booking made on Klip is a request: it becomes an appointment only once the shop confirms it. Klip does not provide the services itself and is not a party to the appointment between you and the shop.

Prices shown on Klip are listed by each shop. Payment happens in the shop, by whatever means the shop accepts. Klip does not process client payments.

3. Accounts

You need an account to book, chat, like or comment. You sign in with a one-time code sent to your WhatsApp or email, or with your Apple or Google account. Keep your phone and mailbox secure; you are responsible for activity under your account. You must be at least 16 years old.

You can delete your account at any time from your profile. We then anonymise your personal data and cancel your upcoming bookings (see the Privacy policy for details).

4. Bookings, cancellations and strikes

• A pending request expires automatically when the shop does not answer it within 2 hours of opening.
• Clients may cancel free of charge until 2 hours before a confirmed appointment. Cancelling later, or not showing up, adds a strike to the client account.
• Shops that cancel a confirmed appointment shortly before it starts, or that repeatedly leave requests unanswered, receive a strike.
• After 3 strikes a client account is suspended from booking; after 3 strikes a shop is reviewed by our team. Strikes can be lifted by Klip support on request.

5. Shops and Klip Pro

Shops list on Klip through Klip Pro. Any subscription, price or offer that applies to a shop is shown in its dashboard before it takes effect. Shops must provide accurate information, honour confirmed bookings and hold any licence required to operate. We may ask for identity or business documents before activating a shop, and may suspend shops that breach these terms.

6. Content

Shops and clients can post photos, captions, comments and reviews. You keep the rights to what you post and grant Klip a licence to display it on the platform and in Klip marketing for the shop page. Do not post content that is illegal, misleading, hateful or that you do not have the right to share. Content reported by users may be hidden pending review, and we may remove content or accounts that violate these terms.

7. Liability

Klip is provided as is. We do our best to keep the platform available and accurate, but we are not responsible for the quality of services delivered by shops, for cancellations by either side, or for losses that arise from using Klip beyond what applicable law requires. Nothing in these terms limits liability that cannot be limited by law.

8. Changes and governing law

We may update these terms; material changes are announced in the app and by email at least 14 days before they take effect. These terms are governed by the laws of Morocco, and any dispute is brought before the competent courts of Morocco, without prejudice to mandatory consumer protections.